On the topic of

Experience Design

Explore how to create rituals, onboarding journeys, and community experiences that keep people engaged and invested.

Stop Building a Content Library and Start Building a Path for Success

You ever build something you know is good—Like actually valuable, well-designed, beautiful even—And then… no one touches it? No one opens the post.No one consumes the content.No one shows up for the thing you poured yourself into. And suddenly, you’re spiraling:…

How to Handle Membership Refund Requests

Introduction Refund requests in your membership program can feel like a setback. However, with the right strategies, these moments become opportunities for profound growth and stronger customer relationships. It’s not personal, it’s a goldmine for growth….

The Spark Loop framework diagram showing three connected hexagons labeled Grow, Engage, and Retain, representing the community-led growth system by Bottled Lightning.

Not Sure where to start?

See Where Your Membership is Silently Capping its Own Growth

The Breakpoint Diagnostic shows you which part of your membership system is actually holding you back or whether you’re ready for a bigger strategic move.

In less than 5 minutes, you’ll:

Get a clear read on your memberships biggest breakpoint.
See how your membership is really doing across the key pillars.
Get tailored next steps you can act on immediately — including when a fix pack, an audit, or a deeper engagement makes sense.

Take the Breakpoint Diagnostic