The Massive Impact Ecosystem Audit™
Proof‑Driven Diagnostics For Customer And Community Ecosystems
Built for SaaS and membership teams who’ve hit a plateau in growth, engagement, or retention and need a clear, evidence‑based roadmap (instead of another tactic). When growth, engagement, or retention starts to wobble, it’s rarely a talent problem – it’s a systems problem.
The Massive Impact Ecosystem Audit™ gives your team a clear diagnostic of what’s actually happening in your customer and community ecosystems, and a focused roadmap to fix it.
Reality Check
More ‘fill-in-the-blank’ isn’t the answer. Your product ecosystem needs a level up.
You’ve built something real.
Customers are joining, members are engaging, revenue is coming in.
But somewhere between onboarding, everyday engagement, and renewal, the engine is starting to drag.
- Channels are noisy, but the right people aren’t moving.
- Teams are running “all the right plays,” but results are flat or inconsistent.
- Community, product, and CX each see part of the picture, but no one has the whole map.
- You can feel the cost in your numbers and your people: stalled growth, shaky retention, burned‑out teams.
This isn’t about trying harder or doing more – it’s about finally seeing the systems at work and where they’re leaking ROI.
Get Actionable Data Before Making Big Changes
The Massive Impact Ecosystem Audit™ is a four‑week, MIF‑powered diagnostic of your customer and community ecosystem across nine pillars; from Promise and Program through Capacity, Culture, Attract, Retain, and Regenerate.
It gives you:
- An evidence‑weighted maturity map of your ecosystem using the Massive Impact Framework™ (MIF).
- A focused 90‑day roadmap that tells you exactly what to strengthen first and what you can safely stop doing.
- A private strategy session to align your team around the few moves that will actually change the curve.
Instead of another brainstorm, more tactics, or generic best‑practice deck, you get a clear picture of why your system is under‑performing and how to move it to its next level.
Only 12% of organizations have a unified view of their customer lifecycle. The rest operate in silos where decisions are made on partial data, not a full-system reality.
Who This Audit Is For
This audit is for you if:
- You lead a SaaS, membership, or platform team responsible for growth, engagement, activation, retention, or community.
- Your ecosystem is “working,” but key metrics (activation, participation, renewal, expansion, referrals) have stalled or become unpredictable.
- You need data-backed clarity before investing in new hires, technology, or expansion.
- You have data, dashboards, and smart people, but no shared map that explains where the system is quietly failing your customers and members.
It’s not for teams looking for surface-level tactics, templated advice, or “community as a channel.”
It’s for organizations ready to treat their ecosystem as core transformation infrastructure.
How It Works
Week 1 – Intake & mapping
We clarify the ecosystem in scope (community, academy, membership, or hybrid).
You share existing metrics, journeys, and context (no new data projects required).
We run a first‑pass MIF maturity scan across the nine pillars.
Week 2 – Deep diagnostic
We review key touchpoints: onboarding, engagement flows, communication rhythms, retention mechanics.
We interview up to 3–4 stakeholders (e.g., community lead, PM, CX, ops) to understand reality on the ground.
We score your ecosystem using MIF’s evidence‑weighted maturity model and identify your true leverage points.
We also flag any quick wins – moves your team can make in the next 30 days while we finalize the full roadmap.
Week 3 – Map & design
We synthesize findings into a clear maturity map: where you’re strong, where you’re fragile, and where you’re leaking value.
We design a 90‑day roadmap that moves the most important pillars from their current level to their next target level.
Week 4 – Alignment & activation
We host a private strategy session with your core team to walk through the diagnostic, answer questions, and stress‑test the plan.
You leave with a focused set of priorities, not a 60‑page report no one implements.
You Walk Away With
By the end of the audit, you’ll have:
A MIF Maturity Map
A visual, evidence‑based picture of where your ecosystem sits across Strategy, Systems, and Momentum – down to each of the nine pillars.
A 90‑Day Action Roadmap
A short, prioritized plan that shows which 2–3 moves will unlock the most impact across growth, engagement, and retention.
One Source of Truth for the Team
Shared language so product, community, CX, and leadership stop debating anecdotes and start making decisions from the same map.
A Clear Next Step
Whether that means your team implements with the roadmap, we run a 90‑day accelerator together, or you decide a lighter snapshot is the right fit for now.
From Ecosystem Map to Installed Engines
The Massive Impact Ecosystem Audit gives you a clear map of how your customer and community ecosystem is really working today — what’s compounding, what’s capping your growth, and which engines matter most right now. But then what?
Once you have that clarity, the next step for many teams is to begin Activation Accelerator work.
Instead of leaving you with a beautiful strategy deck and a long wish list, we move into focused 90‑day implementation sprints where we:
- Choose one priority outcome from your audit (for example: member activation, renewal/expansion, referral growth, or community‑led product adoption).
- Map the systems and touchpoints that drive that outcome across your ecosystem.
- Redesign the ideal member/customer experience and the behind‑the‑scenes workflows that support it.
- Install and document the new engines with your team so they’re sustainable, not founder‑ or hero‑dependent.
- Start tracking proof so you can see the impact in real numbers, not just vibes.
The Audit stands on its own as a complete diagnostic and roadmap. When you’re ready to move from insights to installation, The Activation Accelerator is how we help you build and test the systems your roadmap calls for.
Why This Works
This isn’t a “community audit” or a marketing review.
It’s an operational MRI for your growth ecosystem.
We evaluate indicators that actually predict momentum:
The Massive Impact Ecosystem Audit™ looks beyond generic engagement metrics to examine how your systems, messaging, and customer experiences reinforce – or undermine – each other.
We measure operational health across four dimensions of impact:
- System Efficiency: How your growth, engagement, and retention mechanisms perform as a whole.
- Member Sophistication: How participants evolve from consumers to contributors to advocates.
- Message Integrity: Where your stated promise and real-world results align (or drift).
- Cultural Capacity: How your internal team and processes enable or constrain sustainable growth.
Each audit quantifies performance indicators:
- Retention Stability Index
- Momentum Conversion Rate
- Engagement Health Score
- Transparency & Decision Velocity
Then we translate those insights into actionable strategy you can execute immediately.
No bloated decks. No generic advice.
Just proof you can use.
The result: less noise, more traction, and systems that scale cleanly.
What’s The Difference
Under the hood, this audit runs on the Massive Impact Framework™ (MIF) – a maturity architecture for transformation ecosystems that aligns Strategy, Systems, and Momentum.
Where most “community frameworks” tell you what you should be doing in general, MIF tells you:
- Where you actually are right now with detailed sophistication levels across 9 pillars of impact.
- What’s blocking your customers and members at each level.
- What to do next to move the system forward without burning out your team (or your customers).
You’re not getting a checklist. You’re getting a clear benchmark, diagnostics, a language, and a plan.
Next Steps
Book an Ecosystem Discovery Call – a brief conversation to confirm fit, define the ecosystem in scope, timing, and to decide whether this is the right lever for your next quarter.
You’ll either walk away with a clear yes, or a “not yet but here’s what to do first” if there’s a better place to start.
Investment: Most Ecosystem Audits for SaaS and membership teams fall between $9,500 and $15,000, depending on scope and complexity. After a short discovery call, you’ll get a clear scope, price, and timeline – no surprises.
